Image: Lauren Sprigg Photography
FAQ’s
Is there a minimum hire amount?
There is a minimum hire fee of $50.
Is GST included in the price?
No, so 10% will be added to the total price.
What is the hire period?
The hire prices covers a generous four day period. Extended four day hire terms may be available depending on other bookings and must be confirmed. Items returned outside the agreed hire period will incur an additional payment of 20% of the total hire fee for every 24 hours they are overdue.
Can I have a look at your collection?
Sure can. Contact us to arrange a time.
Do you deliver, set up and pack down?
We are unable to set up and pack down. You can collect and return small items. Larger pieces can get damaged in transit if they are not protected, packed and tied down properly, so we can investigate options to transport hire items to you. Fees will apply.
How do I request a quote, book and pay?
View our collection and complete our contact form outlining the items you want to hire, details of your celebration and contact details. We will send you a booking form confirming the items that will be hired, cost and terms and conditions. Then, a non-refundable deposit of 20% of the total cost is required to secure your booking. Final payment, including a refundable bond (20% of the total hire price) is required to be made two weeks prior to your event. Your bond will be returned in full if all items are returned undamaged.
Picking up and returning items
Failure to meet the agreed times for collection and pick up will result in a $50 rescheduling fee.
Items must be returned in the same condition when they were picked up clean, dry, wrapped and undamaged. Boxes and bubble wrap are part of the hire and must be returned clean, dry and undamaged.
Hirers need a suitable sized vehicle to collect items, tie down straps and padding to ensure the hired items are not damaged in transit. Failure to provide adequate vehicle, straps and padding will incur a rescheduling fee of $50.
All hired items must be collected in the one identified allocated pick up time. Multiple times to pick up items is not permitted unless prior arranged and fees will be incurred.
Hirers or their agents who pick up and return hired items must have the capacity to move, pack and secure hired items to their vehicle and take full responsibility for the safe transport of the items.
We will not progress with collection if any of the above conditions are not met.
What is your cancellation policy?
If your event is cancelled, this must be in writing. Cancellation charges are:
If cancellation occurs more than 28 days prior to the event, a cancellation fee of 20% of the event hire cost will be charged.
If cancellation occurs 28 days or less of the event, a cancellation fee of 50% of the event hire cost will be charged.
If the cancellation is less than 14 days of the event, there is no refund.
If cancellation of individual items occurs within 3 months of event date, there is a 50% refund.
If cancellation of individual items occurs less than 30 days of an event, there is no refund.
There is no refund for unused items.
Bond
A refundable bond is required to be paid 4 weeks prior to your event to cover any loss or damage incurred during the hire period. This bond will be fully refunded after the event if no breakage, loss or damage has occurred. However, if items are returned unclean, broken or damaged, the hirer will forfeit the bond to the owner. Albany Vintage Hire reserves the right to bill the client if loss or damage occurs above the bond amount.
Refund of the bond is solely at the hirer’s discretion.
All items are to be returned clean and dry in the supplied packing and boxes.
All items are to be used for their designed purpose only. Albany Vintage Hire accepts no responsibility or liability for damage to property or persons from the use of the hired equipment and items once they have left our premises.
The hirer acknowledges that they are aware of the proper use for which the goods are designed, have inspected the goods, and agree that the goods are in clean condition, good working order and fit for the purpose of the event. Please note that our vintage items are regularly hired and may not be in perfect condition.
Following return of the hired items, if they are soiled, damaged or missing, or not in working order, the hirer shall pay the owner the full expense incurred to return the hired items to a clean state, working condition or replacement costs where repair is not possible.
If it rains, all items must be moved undercover.
Our Hours of operation are from Monday – Saturday 9am-5pm. If items are to be picked up outside of these hours, a fee will apply.
If you cancel your booking, your deposit is non-refundable.
What about cleaning up?
For food service items, clean off excess food and gently rinse. Please do not wash or place food service items in a dishwasher due to their delicate nature. Price includes hand-washing all items by us in our kitchen.
We wash all linen items. Please do not machine wash any linen items. They are delicate and need to be treated carefully.